JLC Carpentry & Building Services Pty Ltd (ABN 666 669 316) ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or providing your information to us, you consent to the collection and use of your information as described in this policy.

Information we collect

We may collect the following types of personal information from you:

Your name, email address, phone number and postal or property address.
Details about the project or service you are enquiring about.
Any information you choose to provide when you contact us or request a quote.
Technical information such as your IP address, browser type, device information and pages visited, collected automatically when you use our website.

How we collect your information

We collect personal information directly from you when you:

Complete a contact form or request a quote on our website.
Call, email or message us through social media.
Engage us to carry out carpentry or building work.

We also collect information automatically through cookies and similar technologies when you browse our website (see "Cookies and tracking" below).

How we use your information

We use your personal information to:

Respond to your enquiries and provide quotes.
Provide our carpentry and building services to you.
Communicate with you about your project, including updates and scheduling.
Improve our website, services and customer experience.
Meet our legal and regulatory obligations.

Cookies and tracking

Our website uses cookies and tracking technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as your IP address, device and browsing activity, and may use this information to show you relevant ads on Meta platforms (Facebook and Instagram) and across the web.

You can opt out of personalised advertising through your Meta ad preferences and your Google ad settings, and you can disable cookies through your browser settings. Disabling cookies may affect how parts of our website function.

Disclosure of your information

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business and website, such as analytics and advertising providers (including Google and Meta), IT and hosting providers, and subcontractors engaged to deliver your project. We may also disclose information where required or authorised by law.

Some of these providers, including Google and Meta, may store and process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. We retain your information only for as long as necessary to fulfil the purposes set out in this policy or as required by law.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us and we will respond as soon as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the "Last updated" date reflecting when it was last changed.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at jlcbuildingservices@gmail.com or by phone on +61 481 701 365.